The U.S. Court of Appeals for the Federal Circuit is pleased to share that its Clerk’s Office was recently awarded and certified for its innovative process efficiencies and quality improvements by the American Society for Quality (ASQ) Government Division, an organization that objectively evaluates the quality of government operations. The silver-level award certifies that the Clerk’s Office was assessed under the ASQ/ANSI G1:2021 Guidelines for Evaluating the Quality of Government Operations and Services and reflects the office’s systematic use of the standard’s system and process maturity models to improve services over a two-year period. As part of these enhancements, the Clerk’s Office has also greatly reduced internal processing times for cases. The full article highlighting this achievement by the Clerk’s Office is available at the U.S. Courts website.
The Clerk’s Office of U.S. Court of Appeals for the Federal Circuit is the first government organization to seek and attain award-level validation and certification of the maturity of their key operational processes and systems under the G1 standard.